FREQUENTLY ASKED QUESTIONS

Shipping Information

Shipping time

We usually send an order on the same day or the next business day. Then it takes our shipping partner 1-4 working days to deliver the shipment. Overall, depending on which country you live in, it takes between 1-5 working days from placing your order to receiving your products.

For deliveries outside of EU, the shipping time may be longer and tariff costs may apply. Please contact us for specific information on deliveries to you.

Track package

As soon as we are finished processing your order, you’ll get an e-mail containing a tracking link. You can track your shipment from our warehouse in Sweden all the way to your address. If you don’t receive the link for any reason, you can email us and we will send a new tracking link to you.

Do you ship globally?

Yes, we can ship our products to nearly every country on all 6 continents in the world. Though there are still some countries which we cannot ship to.

If you are unsure if we ship to your country, please contact us and we will give you specific information about shipping to your country.

Payment Information

Klarna

Via Klarna there are a number of payment methods which include: invoice payment, direct payment, part payment etc.

PayPal

With us you can pay via PayPal. In the checkout process you are automatically linked to it. If you’re already a PayPal customer, you can log in with your user details and confirm the payment. If you are new to PayPal, you can either pay as a guest or create a PayPal account and then confirm the payment.

Stripe

With us you can make simple, fast and secure card payments via Stripe.

Returns

Right to withdrawal

We offer a 30 day open purchase. Information about any returns must be made in writing to us within 30 days of making your purchase.

When can I return my goods?

If you wish to cancel your purchase, the item(s) must be returned unused, undamaged and with unbroken packaging/seal. Any product you return must be in the same condition you received it.

Do I have to pay to return my goods?

You need to pay and arrange the return shipping. However, there are no costs from us at Molliént in return management.

How do I proceed?

Send an e-mail to our customer service at contact@mollient.com and let us know that you wish to cancel your purchase. We will then contact you with further information.

The return may not be carried out as cash on delivery or cod. The return must be sent to the address that you will receive from us when informing us of your return. We can collect shipments sent to a post office/delivery point or similar. Please note that you are responsible for the return shipment.

How to use wax pearls

User instructions
Waxing questions

Any more questions?